- $19/hr + mileage reimbursement + benefits (PTO, health, dental, vision, 401k match, etc)
- Technicians will work out of the Destin office and travel to multiple client sites to provide desktop/laptop support, image creation and deployment, asset inventory and deployments, and network troubleshooting.
- Must have a reliable vehicle and valid driver's license and be able to pass a background check and drug screening
Duties & Responsibilities:
• Provide deskside support for currently deployed and newly issued IT assets including installing, configuring, diagnosing, repairing, maintaining, and upgrading all hardware and software, while ensuring optimal performance (via in-person, telephone, email and/or remote desktop connection as applicable).
• Provide technical assistance and step-by-step solutions to end-users, when required, to remedy computer related issues
• Troubleshoot computer components and support replacement of hardware and software in a timely and accurate manner
• Install, configure and operational-check software including Operating Systems (OS), Microsoft Office Suite software, and other standard software packages identified on the acceptable use list. These include academic, administrative, and special standalone applications
• Provide technical assistance and advice to the customer base and support team regarding hardware/software testing, installation, and standards
• Use exceptional interpersonal skills to handle multiple open issues and interface with customers at all levels with urgency, attention to detail, and great enthusiasm
• Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary.
• Escalate problem calls to senior technicians, Manager, or Help Desk for further technical service as necessary
• Adhere to Service Level requirements and performance targets while providing high quality customer service
• Ensure all customer requirements are handled expeditiously while keeping both the user and Titan management apprised of significant changes in workload status
• Respond to and coordinate requests for computer moves, adds and changes
• Report and coordinate changes in configurations to the Asset Manager and other departments as appropriate
• Update all incident records and service requests, following Help Desk procedures, into the ticket-tracking system as applicable
• Periodically review and submit recommended changes to Standard Operating Procedures and other operating guidelines affecting current support procedures
• Perform other duties as assigned by the Team Lead, Manager, or Program Manager
• Adhere to all customer, company, and departmental policies.
